Claim for Your ErgoTune: Step-by-Step GuideUpdated a year ago

1. Have your proof of purchase ready.

A valid proof of purchase (your email invoice) must be presented for any warranty

claim to enable ErgoTune to reasonably verify the claim.

2. Submit your claims via this contact form to ensure proper handling.

Please ensure to provide us with the following:

1. 1) Your Order Number

2. 2) Specific details regarding the defects.

Please note that you may be requested to provide photographs or videos to assist in processing your claim. Failure to do so may result in your claim being abandoned or deemed invalid.

3. Upon verifying the defective part, we will ship a replacement to you at our own cost.

Clear instructions will be provided to guide you in installing the replacement part.

Replacement parts are covered by the balance of the original warranty, 30 days, or as required under applicable law, whichever is longer.

4. Should you require labour to install the replacement part, a labour fee of $60 will be charged.

ErgoTune reserves the right to determine whether a benefit under this warranty may be claimed. Any item requiring repair or replacement due to any of the warranty exclusions will be at the purchaser’s expense. 

ErgoTune also reserves the right to refuse any warranty claims if it has reason to believe that the claim is fraudulent or made in bad faith.