Find out more about what is not covered under the Warranty policy.

<h3 id="this-warranty-policy-covers-the-following-models--ergotune-supreme--ergotune-joobie--ergotune-classic--ergotune-vesbyexcludepoppits--ergotune-joobie-lite">This warranty policy covers the following models: <br style="box-sizing: border-box; color: rgb(0, 32, 60); font-family: &quot;Lexend Deca&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- Ergotune Supreme - Ergotune Joobie - Ergotune Classic - Ergotune Vesby&#xA0;(exclude&#xA0;Poppits&#x2122;) - Ergotune Joobie Lite</h3><hr><h3 id="notethis-warranty-is-valid-only-for-chairs-bought-via-authorised-channels-productsour-authorised-channels-area-the-website-wwwergotunecomb-any-store-registered-in-the-name-of-an-ergotune-entity-on-online-or-offline-marketplaces-together-the-storesregretfully-we-cannot-determine-the-authenticity-or-original-condition-of-products-sold-through-other-channels-hence-we-cannot-provide-warranty-service-for-those-products"><span style="color: rgb(0, 32, 60); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Note:&#xA0; <span style="color: rgb(0, 32, 60); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">This Warranty is valid only for chairs bought via authorised channels (Products). <span style="color: rgb(0, 32, 60); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0; <span style="color: rgb(0, 32, 60); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our authorised channels are: <span style="color: rgb(0, 32, 60); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">(a) the website <a href="//www.ergotune.com">www.ergotune.com</a> <span style="color: rgb(0, 32, 60); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">(b) any store registered in the name of an Ergotune entity on online or offline marketplaces (together, the Stores).&#xA0; <span style="color: rgb(0, 32, 60); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Regretfully, we cannot determine the authenticity or original condition of products sold through other channels. Hence, we cannot provide warranty service for those products.</h3>

Applicable Models

Find out more about the Warranty Duration.

Applicable for all functionality portions of the chair. Aesthetic defects and damage from misuse of the chair are not covered. The warranty period starts from the date of delivery of the product.&#xA0;(Based on valid tracking details).&#xA0; <table style="width: 100%;"><tbody><tr><td style="width: 50%; background-color: rgb(247, 218, 100); vertical-align: middle;"> <h3 style="text-align: center;" id="for-parts">For Parts </h3></td><td style="background-color: rgb(247, 218, 100);"><h3 style="text-align: center;" id="warranty-coverageyears"> Warranty Coverage (Years)</h3></td></tr><tr><td style="width: 50%; vertical-align: middle;"><div data-empty="true" style="text-align: center;"> </div><ul><li><div style="text-align: center;">Skeletal Frame</div></li><li><div style="text-align: center;">Aluminum Frame</div></li><li><div style="text-align: center;">Polyamide Frame</div></li></ul> </td><td style="width: 50%; vertical-align: middle; text-align: center;"><div style="text-align: center;">Default Warranty: 4&#xA0;</div><div style="text-align: center;">Warranty Extension*: 2&#xA0;</div><div style="text-align: center;">Maximum Warranty: 6&#xA0;</div></td></tr><tr><td style="width: 50%; vertical-align: middle;"><div style="text-align: center;"> </div><ul><li><div style="text-align: center;">Lumbar Support</div></li><li><div style="text-align: center;">Central Mechanism Hub</div></li><li><div style="text-align: center;">Armrest Mechanism</div></li><li><div style="text-align: center;">Castor Mechanism </div></li></ul></td><td style="width: 50%; text-align: center; vertical-align: middle;"><div style="text-align: center;">Default Warranty: 3&#xA0;</div><div style="text-align: center;">Warranty Extension*: 2&#xA0;</div><div style="text-align: center;">Maximum Warranty: 5 &#xA0;</div></td></tr></tbody><tfoot><tr><td> </td><td> </td></tr></tfoot></table> We have updated our warranty terms to better serve our customers, effective 26 Feb 2024 Read our<a href="https://cdn.shopify.com/s/files/1/0452/7931/4081/files/ErgoTune_Warranty_Policy_4cb3ea39-e1bc-422c-88ff-01302d5a82a0.pdf?v=1708927604">&#xA0;warranty policy</a> in full detailLearn how to <a href="https://ergotune.com/pages/warranty-extension-cashback">extend&#xA0;</a>your warranty

Warranty Duration

Find out more about the Warranty Coverage.

<div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 id="ergotune-warrants-our-chairs-in-the-warranty-periods-specified-above-with-regard-to">ErgoTune warrants our chairs in the warranty periods specified above with regard to:</h3>1. Missing materials from the Products at the time of delivery2. Defects in the manufacturing of materials leading to loss of functionality in the Products at the time of delivery3. Failure of the Products to correspond with the description in the applicable contract of sale at the time of deliver4. Defects in the functionality of hydraulics, armrests, and castors5. Any cosmetic defects deems by Ergotune, reported with 7 calendar days at the time of delivery<hr>Further Note:<ol><li>During the applicable warranty period, Ergotune will issue a replacement, or refund (at its option and in accordance with applicable law) any product, part, or component covered by this warranty. </li><li>Please note Ergotune Warranty is non-transferable. </li><li>For a product purchased through our Singapore store, Ergotune only recognizes the rights of the original recipient of that product under Singapore statutory consumer guarantees for so long as that product remains in Singapore.</li><li>ErgoTune also reserves the right to refuse any warranty claims if it has reason to believe that the claim is fraudulent or made in bad faith.&#xA0;</li></ol><hr>This Warranty is valid only for products you bought via authorize channels (Products).&#xA0;Our authorised channels are: (a) The website www.ergotune.com (b) Any store registered in the name of an Ergotune entity on online or offline marketplaces (together, the Stores).&#xA0;Regretfully, we cannot determine the authenticity or original condition of products sold through other channels. Hence, we cannot provide warranty services for those products.<div data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div></div>

Warranty Coverage

<div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><hr>1. Normal wear and tear or degradation of the chairIncluding, but not limited to; - Wear and tear of the mesh - Wear and tear of the top portion of armrests - Wear and tear of the lumbar&#xA0;support - Wear and tear of the exterior of castor wheels - The variance of tightness in the mechanisms.<hr>2. Any consequential damage to the Ergotune Products or damage to any property or damage to any person, caused by failure to adhere to:- ErgoTune&#x2019;s published instructions and guidelines.- Accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes (including, without limitation, the use of the Product in unsuitable environments or conditions).<hr>3. Defects caused by modification, alteration, misuse or lack of maintenance as per set out by ErgoTune.- Includes failure to use, apply, install, reconfigure, or maintain the Product or component according to ErgoTune&#x2019;s published instructions.<hr>4. Minor aesthetic&#xA0;and cosmetic&#xA0;abnormalities&#xA0;or variations&#xA0;which do not affect the functionality of the Product.<hr>5. The onsite labour fee to replace any defective parts on your ErgoTune chair.- Where eligible, Ergotune covers the cost of the replacement part, as well as the cost of the delivery to the receiver&apos;s address.- Ergotune will share replacement guide on&#xA0;the newly delivered replacement part.- Should the user opt to engage the assistance of an onsite assembly agent to assist in replacement of the part, there is onsite labour fee applicable, at $60.<hr><div data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="fecbi" data-offset-key="40rkn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Warranty Exclusions

<hr><h3 id="isPasted">1. Have your proof of purchase ready.</h3>A valid proof of purchase (your email invoice) must be presented for any warrantyclaim to enable ErgoTune to reasonably verify the claim. <hr><h3 id="2-submit-your-claims-via-thiscontact-formto-ensure-proper-handling">2. Submit your claims via this&#xA0;<a class="fr-strong" href="https://ergotune.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;to ensure proper handling.</h3><p id="isPasted" style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px 0px 1.25em; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please ensure to provide us with the following:<ol style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; list-style: none; margin: 1.25em 0px; padding: 0px; counter-reset: list-number 0; display: flex; flex-direction: column; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin-bottom: 0px; margin-top: 0px; padding-left: 0.375em; counter-increment: list-number 1; display: block; min-height: 28px; font-family: Inter;"><p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px;">1) Your Order Number</li><li style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin-bottom: 0px; margin-top: 0px; padding-left: 0.375em; counter-increment: list-number 1; display: block; min-height: 28px; font-family: Inter;"><p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px;">2) Specific details regarding the defects.</li></ol><p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px 0px; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that you may be requested to provide photographs or videos to assist in processing your claim. Failure to do so may result in your claim being abandoned or deemed invalid.<hr><h3 id="3-upon-verifying-the-defective-part-we-will-ship-a-replacement-to-you-at-our-own-cost">3. Upon verifying the defective part, we will ship a replacement to you at our own cost.</h3>Clear instructions will be provided to guide you in installing the replacement part.Replacement parts are covered by the balance of the original warranty, 30 days, or as&#xA0;required under applicable law, whichever is longer. <hr><h3 id="4-should-you-require-labour-to-install-the-replacement-part-a-labour-fee-of-60-will-be-charged">4. Should you require labour to install the replacement part, a labour fee of $60 will be charged.</h3>ErgoTune reserves the right to determine whether a benefit under this warranty may be&#xA0;claimed. Any item requiring repair or replacement due to any of the warranty exclusions will&#xA0;be at the purchaser&#x2019;s expense.&#xA0; ErgoTune also reserves the right to refuse any warranty&#xA0;claims if it has reason to believe that the claim is fraudulent or made in bad faith.

Claim for Your ErgoTune: Step-by-Step Guide

Find out more about the Terms and Conditions of Ergotune Warranty Policy.

<div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 id="isPasted">1. Limitations of our liability to you</h3>We are responsible only for the actual and direct damages you successfully prove to have resulted from your purchase of the Products.In no event will our liability towards you exceed the price you paid for the Products.We do not exclude or limit in any way our liability to you where it would be unlawful to do so.This includes liability for:1) Death or personal injury resulting from negligence2) Fraud or fraudulent misrepresentations3) Consumer protection that is mandated by statute and cannot be waived or limited by contract. <hr><h3 id="2-limitations-on-transferability-of-warranties">2. Limitations on transferability of warranties</h3>Warranty applies to the original purchaser only.&#xA0;All subsequent owners of the ErgoTune Product will acquire it &quot;as is&quot;.&#xA0;Any attempt to transfer any warranty in violation of this paragraph will void the warranty.If you have questions about the transferability of your warranty, please write into <a data-fr-linked="true" href="mailto:support@au.northday.com"></a>support@ergotune.com <hr><h3 id> </h3><div data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="fecbi" data-offset-key="40rkn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Ergotune Chair Warranty

Applicable Models

Warranty Duration

Warranty Coverage

Warranty Exclusions

Claim for Your ErgoTune: Step-by-Step Guide

Understanding Terms and Conditions