Returns Policy: Full Terms and ConditionsUpdated a year ago

1) Validity Period:

You have up to 21 calendar days to submit the Returns Policy Form for your product order, from the date you received it, based on our tracking records.

For example:

Purchase Date: 1 January 2023

Order Delivered Date: 4 January 2023

Return Policy End Date: 25 January 2023

2) Conditions to be eligible for return:

- Original Packaging must be kept intact within the 21 Days to be re-used for the repackaging.

- Product(s) must be dismantled and placed back into the Original Packaging.

- Product(s) must be intact and excellent condition.

- There must be no missing parts.

- Original Packaging must be taped shut to be handed over to the arranged Courier for collection.

- Order must be a direct purchase from https://ergotune.com/

- We do seek your kind understanding that Ergotune reserves the right to reject any return requests which do not fulfil the terms and conditions stated.

3) Exceptions / Exclusions from 21 Day Return Policy:

The following are excluded from this policy (non-returnable & non-refundable):

- Shipping fees paid in original order

- Gift Cards

- Redemptions from external promotions. e.g. Credit Card Gift Redemption

- Poppits™ 

- Purchases from external sites and all other 3rd party sites, are not eligible for this policy e.g. Marketplaces such as Amazon / Shopee / Lazada / Etc

4) Damage fees & Deductible fees:

- Up to 30% of purchase value or product value

- Determined after inspection of the condition of returned goods, overall packaging condition, and any other parts relating to the product(s).

- Any applicable damage fee will be deducted from the to-be refunded order value.

- Any applicable damage fee will be clarified in the email for the refund update by our relevant operations team.

- Do note that return requests without dismantling of the product is applicable.

- Do note that any damages found on the products are liable to up to 30% of product value.