<h3 id="isPasted">1) Validity Period:</h3>You have up to 21 calendar days to submit the Returns Policy Form for your product order, from the date you received it, based on our tracking records.For example:Purchase Date: 1 January 2023Order Delivered Date: 4 January 2023Return Policy End Date: 25 January 2023<h3 id> </h3><h3 id="2-conditions-to-be-eligible-for-return">2) Conditions to be eligible for return:</h3>- Original Packaging must be kept intact within the 21 Days to be re-used for the repackaging.- Product(s) must be dismantled and placed back into the Original Packaging.- Product(s) must be intact and excellent condition.- There must be no missing parts.- Original Packaging must be taped shut to be handed over to the arranged Courier for collection.- Order must be a direct purchase from <a href="https://ergotune.com/" id="isPasted">https://ergotune.com/</a>- We do seek your kind understanding that Ergotune reserves the right to reject any return requests which do not fulfil the terms and conditions stated. <h3 id="3-exceptions--exclusions-from-21-day-return-policy">3) Exceptions / Exclusions from 21 Day Return Policy:</h3>The following are excluded from this policy (non-returnable &amp; non-refundable):- Shipping fees paid in original order- Gift Cards- Redemptions from external promotions. e.g. Credit Card Gift Redemption- Poppits&#x2122;&#xA0;- Purchases from external sites and all other 3rd party sites, are not eligible for this policy e.g. Marketplaces such as Amazon / Shopee / Lazada / Etc <h3 id="4-damage-fees--deductible-fees">4) Damage fees &amp; Deductible fees:</h3>- Up to 30% of purchase value or product value- Determined after inspection of the condition of returned goods, overall packaging condition, and any other parts relating to the product(s).- Any applicable damage fee will be deducted from the to-be refunded order value.- Any applicable damage fee will be clarified in the email for the refund update by our relevant operations team.- Do note that return requests without dismantling of the product is applicable.- Do note that any damages found on the products are liable to up to 30% of product value.

Returns Policy: Full Terms and Conditions

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