Find out more about what is not covered under the Warranty policy.

<h3 id="this-warranty-policy-covers-the-following-models--ergotune-hexon-desk--ergotune-max-desk--ergotune-zero-desknotethis-warranty-is-valid-only-for-desks-you-bought-via-authorised-channels-products-our-authorised-channels-are-a-the-website-wwwergotunecom-b-any-store-registered-in-the-name-of-an-ergotune-entity-on-online-or-offline-marketplaces-together-the-stores-regretfully-we-cannot-determine-the-authenticity-or-original-condition-of-products-sold-through-other-channels-hence-we-cannot-provide-warranty-service-for-those-products">This warranty policy covers the following models: <br style="box-sizing: border-box; color: rgb(0, 32, 60); font-family: &quot;Lexend Deca&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- Ergotune Hexon Desk - Ergotune Max Desk - Ergotune Zero Desk<br style="box-sizing: border-box; color: rgb(0, 32, 60); font-family: &quot;Lexend Deca&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <br style="box-sizing: border-box; color: rgb(0, 32, 60); font-family: &quot;Lexend Deca&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 32, 60); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Note:This Warranty is valid only for desks you bought via authorised channels (Products). Our authorised channels are (a) the website www.ergotune.com, (b) any store registered in the name of an Ergotune entity on online or offline marketplaces (together, the Stores). Regretfully, we cannot determine the authenticity or original condition of products sold through other channels. Hence, we cannot provide warranty service for those products.</h3>

Applicable Models

Find out more about the Warranty Duration.

<h3 data-pf-type="Heading" id="isPasted" style="box-sizing: border-box; font-family: var(--font-stack-header); font-style: normal; font-weight: 700; letter-spacing: 0px; color: var(--pf-secondary-color); line-height: 1.2; word-break: break-word; font-size: 30px; margin: 0px 0px 10.4844px; overflow-wrap: break-word; text-transform: none; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Ergotune Desk 5-Year Limited Warranty</h3><hr>Ergotune Desk are built to last, period.&#xA0;They have undergone leading industry certifications so you can sit and stand with an absolute peace of mind.The warranty period starts from the date of delivery of the product (based on valid tracking details)<hr>Aesthetic defects and damage from misuse of the table top and frame are not covered.<table style="width: 86%; margin-right: calc(14%);"><tbody><tr><td style="width: 33.3333%; background-color: rgb(247, 218, 100);"><div style="text-align: center;"> Model </div></td><td style="width: 33.2773%; background-color: rgb(247, 218, 100);"><div style="text-align: center;">Parts Covered </div></td><td style="width: 33.2773%; background-color: rgb(247, 218, 100);"><div style="text-align: center;">Warranty&#xA0; (Years)</div></td></tr><tr><td style="width: 33.3333%;"><div id="isPasted" style="text-align: center;">HEXON </div></td><td style="width: 33.2773%;"><ul id="isPasted"><li style="font-size: 16px; font-family: Inter;">Lifting Mechanism</li><li style="font-size: 16px; font-family: Inter;">Motor&#xA0;</li><li style="font-size: 16px; font-family: Inter;">Control Box</li><li style="font-size: 16px; font-family: Inter;">Controller</li></ul></td><td style="width: 33.2773%;"> Default Warranty:&#xA0;3&#xA0;Warranty Extension* : +2&#xA0;Total: 5&#xA0;</td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">MAX </div></td><td style="width: 33.2773%;"><ul><li style="font-size: 16px; font-family: Inter;">Lifting Mechanism</li><li style="font-size: 16px; font-family: Inter;">Motor&#xA0;</li><li style="font-size: 16px; font-family: Inter;">Control Box</li><li style="font-size: 16px; font-family: Inter;">Controller</li></ul></td><td style="width: 33.2773%;"> Default Warranty:&#xA0;3&#xA0;Warranty Extension* : +2&#xA0;Total: 5&#xA0;</td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">ZERO </div></td><td style="width: 33.2773%;"><ul><li style="font-family: Inter; font-size: 16px;">Material Defects</li><li style="font-family: Inter; font-size: 16px;">Structural Functionality </li></ul></td><td style="width: 33.2773%;"> Default Warranty: 3&#xA0;Warranty Extension : N/A&#xA0;Total: 3&#xA0;</td></tr><tr><td style="width: 33.3333%; text-align: center;">ACCESSORIES </td><td style="width: 33.2773%;"><ul><li style="font-family: Inter; font-size: 16px;">Functionality parts </li></ul></td><td style="width: 33.2773%;">Default Warranty:&#xA0;3&#xA0;Warranty Extension : N/A&#xA0;Total: 3&#xA0;</td></tr></tbody></table> We have updated our warranty terms to better serve our customers, effective 26 Feb 2024 Learn how to&#xA0;<a href="https://ergotune.com/pages/faq?hcUrl=%2Fen-US%2Farticles%2Fextending-your-warranty-coverage-120214">extend </a>your warranty

Warranty Duration

Find out more about the Warranty Coverage.

<div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0"><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 id="ergotune-warrants-our-desk-in-the-warranty-periods-specified-above-with-regard-to">ErgoTune warrants our desk in the warranty periods specified above with regard to:</h3> 1. Defects in the functionality of electronic and mechanical parts, including:</div></div>- the Lifting Mechanism / Motors / &#xA0;Control box unit / Controller2. Defects in the manufacturing of materials leading to loss of functionality in the products at the time of delivery.3. Missing materials from the products at the time of delivery.<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">4. Any cosmetic defects deems by Ergotune, reported with 7 calendar days at the time of delivery</div></div><hr><h3 id="isPasted">Further Note:</h3><ol><li style="font-size: 16px; font-family: Inter;">During the applicable warranty period, Ergotune will issue a replacement, or refund (at its option and in accordance with applicable law) any product, part, or component covered by this warranty.</li><li style="font-size: 16px; font-family: Inter;">Please note Ergotune Warranty is non-transferable.</li><li style="font-size: 16px; font-family: Inter;">For a product purchased through our Singapore store, Ergotune only recognizes the rights of the original recipient of that product under Singapore statutory consumer guarantees for so long as that product remains in Singapore.</li><li style="font-size: 16px; font-family: Inter;">ErgoTune also reserves the right to refuse any warranty claims if it has reason to believe that the claim is fraudulent or made in bad faith. </li></ol><hr><h3 id="this-warranty-is-valid-only-for-products-you-bought-via-authorize-channels-products">This Warranty is valid only for products you bought via authorize channels (Products).&#xA0;</h3>Our authorised channels are: (a) The website www.ergotune.com (b) Any store registered in the name of an Ergotune entity on online or offline marketplaces (together, the Stores).&#xA0; Regretfully, we cannot determine the authenticity or original condition of products sold through other channels. Hence, we cannot provide warranty services for those products.<div data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="fecbi" data-offset-key="40rkn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Warranty Coverage

<div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0">1. Labour Fee We do not cover the labour required to replace any defective parts on your Ergotune. Any replacement parts, inclusive of shipping costs and installation instructions, shall be fully provided by Ergotune. Labour to install the replacement part is chargeable at $60 2. Natural Wood Tabletop Series The following tabletops belong to our Natural Wood series:<ul><li>Raw Ashen Oak</li><li>Aged Darkened Walnut</li></ul>Each piece in the Natural Wood series is crafted from real wood, making it unique. Over time, you can expect your tabletop to develop its own distinctive character, including variations in grain pattern, knots, scratches, and hairline cracks.<p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px 0px; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that these characteristics are not defects but rather part of the charm of owning a real wood tabletop. They contribute to the individuality of your piece, creating a story that becomes embedded in the desk itself. 3. Aesthetic and cosmetic abnormalities or variations Minor aesthetic and cosmetic abnormalities or variations refer to slight imperfections in the appearance of the product that do not impact its functionality.&#xA0; These may include small blemishes, color variations, or surface irregularities that are inherent to the manufacturing process or natural materials used. Despite these imperfections, the product remains fully functional and performs as intended.&#xA0; These minor variations are considered normal and do not detract from the overall quality or usability of the product. <span id="isPasted" style="color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Any cosmetic defects must be reported within 7 days of delivery&#xA0; 4. Wear and Tear Normal wear and tear, the natural deterioration that occurs with regular use, extends to include the expected degradation of both the tabletop and desk frame.&#xA0; This degradation may manifest as minor scratches, scuffs, or dents on the tabletop surface, as well as subtle fading or wearing of the desk frame&apos;s finish. While they may alter the appearance of the furniture, they do not compromise its structural integrity or functionality. 5. Defects caused by modification, alteration, misuse or lack of maintenance Defects caused by modification, alteration, misuse, or lack of maintenance, as specified by Ergotune&apos;s guidelines and instructions, are not covered under our warranty.&#xA0; Customers need to adhere to these guidelines to ensure the proper functioning and longevity of the product. Failure to do so may result in damage or malfunctioning that is not eligible for warranty coverage. 6. Consequential or incidental damage, whether resulting from the use, misuse, or inability to use this product or from defects in the Product. <span id="isPasted" style="color: rgb(13, 13, 13); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our warranty solely addresses defects in materials and workmanship and does not extend to any damages or losses beyond the product itself.&#xA0;<div data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="fecbi" data-offset-key="40rkn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Warranty Exclusions: What's Not Covered

<hr><h3 id="isPasted">1. Have your proof of purchase ready.</h3>A valid proof of purchase (your email invoice) must be presented for any warrantyclaim to enable ErgoTune to reasonably verify the claim. <hr><h3 id="2-submit-your-claims-via-thiscontact-formto-ensure-proper-handling">2. Submit your claims via this&#xA0;<a class="fr-strong" href="https://ergotune.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;to ensure proper handling.</h3><p id="isPasted" style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px 0px 1.25em; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please ensure to provide us with the following:<ol style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; list-style: none; margin: 1.25em 0px; padding: 0px; counter-reset: list-number 0; display: flex; flex-direction: column; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin-bottom: 0px; margin-top: 0px; padding-left: 0.375em; counter-increment: list-number 1; display: block; min-height: 28px; font-family: Inter;"><p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px;">1) Your Order Number</li><li style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin-bottom: 0px; margin-top: 0px; padding-left: 0.375em; counter-increment: list-number 1; display: block; min-height: 28px; font-family: Inter;"><p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px;">2) Specific details regarding the defects.</li></ol><p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px 0px; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that you may be requested to provide photographs or videos to assist in processing your claim. Failure to do so may result in your claim being abandoned or deemed invalid.<hr><h3 id="3-upon-verifying-the-defective-part-we-will-ship-a-replacement-to-you-at-our-own-cost">3. Upon verifying the defective part, we will ship a replacement to you at our own cost.</h3>Clear instructions will be provided to guide you in installing the replacement part.Replacement parts are covered by the balance of the original warranty, 30 days, or as&#xA0;required under applicable law, whichever is longer. <hr><h3 id="4-should-you-require-labour-to-install-the-replacement-part-a-labour-fee-of-60-will-be-charged">4. Should you require labour to install the replacement part, a labour fee of $60 will be charged.</h3>ErgoTune reserves the right to determine whether a benefit under this warranty may be&#xA0;claimed. Any item requiring repair or replacement due to any of the warranty exclusions will&#xA0;be at the purchaser&#x2019;s expense.&#xA0; ErgoTune also reserves the right to refuse any warranty&#xA0;claims if it has reason to believe that the claim is fraudulent or made in bad faith.

Claim for Your ErgoTune: Step-by-Step Guide

Find out more about the Terms and Conditions of Everdesk Warranty Policy.

<div data-block="true" data-editor="fecbi" data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 id="isPasted">1. Limitations of our liability to you</h3>We are responsible only for the actual and direct damages you successfully prove to have resulted from your purchase of the Products.In no event will our liability towards you exceed the price you paid for the Products.We do not exclude or limit in any way our liability to you where it would be unlawful to do so.This includes liability for:1) Death or personal injury resulting from negligence2) Fraud or fraudulent misrepresentations3) Consumer protection that is mandated by statute and cannot be waived or limited by contract. <hr><h3 id="2-limitations-on-transferability-of-warranties">2. Limitations on transferability of warranties</h3>Warranty applies to the original purchaser only.&#xA0;All subsequent owners of the ErgoTune Product will acquire it &quot;as is&quot;.&#xA0;Any attempt to transfer any warranty in violation of this paragraph will void the warranty.If you have questions about the transferability of your warranty, please write into <a data-fr-linked="true" href="mailto:support@au.northday.com"></a>support@ergotune.com <hr><h3 id> </h3><div data-offset-key="e4trk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="fecbi" data-offset-key="40rkn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Ergotune Desk Warranty

Applicable Models

Warranty Duration

Warranty Coverage

Warranty Exclusions: What's Not Covered

Claim for Your ErgoTune: Step-by-Step Guide

Understanding Terms and Conditions